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Kunal
Pathak
Director, Deal Strategy & Operations
ServiceNow
Kunal Pathak is Director of Deal Strategy and Operations at ServiceNow, with over a decade of leadership experience at Fortune 100 companies including Salesforce, Oracle, and DocuSign. Specializing in revenue operations, deal strategy, and scalable sales enablement, Kunal has built and led Deal Desk functions that directly impact billions of dollars in contract value. He is passionate about creating strategic frameworks that drive responsible growth, protect margins, and enable high-performing sales organizations.
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29 January 2026 10:30 - 11:15
Panel discussion: Build vs buy? Designing an AI stack that actually works
As AI floods the RevTech landscape, RevOps teams are stuck between two paths: invest in building tailored, in-house AI capabilities or rely on off‑the‑shelf platforms that promise “instant intelligence.” This panel brings together RevOps leaders to unpack the trade-offs - cost, speed, control, and risk - and share real stories of what worked, what didn’t, and what they’d do differently. You’ll learn how to: - Evaluate when it makes sense to build custom AI (e.g., routing, scoring, forecasting) versus standardizing on vendor capabilities - Weigh total cost of ownership: data infrastructure, engineering support, model maintenance, and vendor lock-in - Create a practical decision framework that RevOps can use with product, data, and finance to choose the right AI approach for your revenue engine