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Aparna
Muralidharan
Senior Director of Revenue Operations
Dscout
Aparna is the Senior Director of Revenue Operations at dscout. She has worked at some of New York's hottest startups (Unqork, SecurityScorecard, Medidata Solutions). She has experience building revenue operations from scratch and implementing scalable repeatable processes on GTM teams. She has deep expertise in team building, analytics, compensation, enablement, processes, and systems. Her expertise has empowered startups to triple in headcount and triple in ARR. She lives in Brooklyn with her cocker spaniel mix and her blind beagle. On the weekends, she is a resident DJ at a coffee shop in Bushwick.
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20 March 2024 12:30 - 13:15
Maximizing RevOps & customer success alignment for growth
Revenue growth doesn’t stop at the deal yet misalignment between RevOps and Customer Success often leaves expansion opportunities on the table. Companies that tightly integrate these functions see up to 30% higher renewal and upsell rates. This session explores how to break down silos, unify metrics, and create seamless workflows that connect acquisition, retention, and expansion. Learn how aligning RevOps and Customer Success transforms customer intelligence into actionable strategies, drives predictable growth, and turns every touchpoint into a revenue opportunity.