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Jan
Foo
Senior Director, GTM Operations
ServiceNow
Jan is a dynamic leader driven by the mission to connect people, teams, technology, and data for a positive global impact. With over 20 years of experience in business strategy, management, planning, product, finance, operations, and data analytics, alongside 15+ years leading key growth initiatives in the tech sector, Jan is an expert in proactive strategies that ensure ongoing business success. Known for fostering diverse environments that drive exponential team growth and deliver exceptional enterprise outcomes, Jan's product-focused mindset keeps a keen eye on financial returns, ensuring data analytics deliver tangible value. His approach balances achieving prompt results with establishing enduring foundations for long-term success.
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20 March 2024 14:30 - 15:00
Panel: Transforming customer experience into the new revenue lever
In today’s competitive landscape, customer experience is no longer just a differentiator, it’s a powerful driver of revenue. This session explores how organizations can strategically harness exceptional customer experiences to unlock growth, strengthen loyalty, and create new revenue opportunities. Attendees will gain actionable insights on aligning operations, sales, and service to turn every customer interaction into a revenue-generating moment.