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Rohit
Angle
GTM Operations Lead, Partner and Customer Experience
Google
Strategic GTM Operator with 20+ years of experience in building and scaling sales, product and customer experience operations. Passionate about user and customer centricity, and leveraging data, process and technology to drive 10x business impact. Recognized as an action oriented, empathetic executive adept at building connected global teams, driving complex decisions and influencing organizational change. Rohit has a broad range of experience across growth stages, product maturity, and both building as well as scaling operations. Prior to Google, Rohit held leadership roles at Bain Consulting, and in the Enterprise Application space. He has an MBA from the Wharton School, and an undergrad in Engineering from the Indian Institute of Technology, Bombay.
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20 March 2024 14:30 - 15:00
Panel: Transforming customer experience into the new revenue lever
In today’s competitive landscape, customer experience is no longer just a differentiator, it’s a powerful driver of revenue. This session explores how organizations can strategically harness exceptional customer experiences to unlock growth, strengthen loyalty, and create new revenue opportunities. Attendees will gain actionable insights on aligning operations, sales, and service to turn every customer interaction into a revenue-generating moment.